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RETURN POLICY

Please note that most of our items are made-to-order, meaning they are specifically created for you according to your chosen specifications.

Due to the customized nature of our products, we are unable to offer refunds or exchanges.

This includes, but is not limited to:

  • Personalized items: Items with names, initials, dates, or custom designs.
  • Custom sizes or colours: Orders made with non-standard sizing or colour choices.
  • Made-to-order items: Products that are specifically created to your unique requirements.

Exceptions:

  • Defective Items: We stand behind the quality of our products. If you receive a defective item, we will gladly offer a full refund or replacement within 30 days of purchase. Please contact us to initiate a return for a defective item.

Should an exceptional circumstance arise where a refund or cancellation is approved prior to production or for a non-customized item, a 7% restocking/cancellation fee will be applied to the refunded amount.

Order Pickup Policy & Deadlines

For all orders marked as "Ready for Pickup," we offer a generous pickup window to ensure you have ample time to collect your items. Due to limited storage space and the custom nature of our products, all orders must be picked up within 3 months (90 calendar days) from the date you receive your "Ready for Pickup" notification.

  • Reminders: We will send courtesy reminder notifications as your pickup deadline approaches.
  • Unclaimed Orders: Orders not picked up within this 3-month window will be considered abandoned. These items will be returned to our general stock or, if highly customized, may be donated or disposed of. No refunds or exchanges will be issued for orders not picked up within the specified 3-month period.
  • Need More Time? If you anticipate a delay in pickup beyond 3 months, please contact us as soon as possible at shop@accentlogos.ca to discuss potential arrangements.

We understand that you may have questions or concerns before placing your order. To ensure your complete satisfaction, we encourage you to:

  • Carefully review all product descriptions and sizing charts.
  • Utilize our size guides and measurement instructions.
  • Contact us with any questions or concerns before placing your order. Our customer service team is happy to assist you.

If you have any questions or concerns, please contact us at shop@accentlogos.ca before placing your order.