RETURN POLICY
Thank you for your support!
RETURN POLICY
Please note that most of our items are made-to-order, meaning they are specifically created for you according to your chosen specifications.
Due to the customized nature of our products, we are unable to offer refunds or exchanges.
This includes, but is not limited to:
- Personalized items: Items with names, initials, dates, or custom designs.
- Custom sizes or colours: Orders made with non-standard sizing or colour choices.
- Made-to-order items: Products that are specifically created to your unique requirements.
Exceptions:
- Defective Items: We stand behind the quality of our products. If you receive a defective item, we will gladly offer a full refund or replacement within 30 days of purchase. Please contact us to initiate a return for a defective item.
We understand that you may have questions or concerns before placing your order. To ensure your complete satisfaction, we encourage you to:
- Carefully review all product descriptions and sizing charts.
- Utilize our size guides and measurement instructions.
- Contact us with any questions or concerns before placing your order. Our customer service team is happy to assist you.
If you have any questions or concerns, please contact us at shop@accentlogos.ca before placing your order.